Terms of Service

These terms and conditions govern the use of services provided by Netcracker Technology Emea Limited, including consulting, implementation, transformation, and managed service engagements.

1. Services

Netcracker Technology Emea Limited agrees to provide services as described in the project proposal or statement of work. This may include, but is not limited to, BSS/OSS modernization, cloud transformation, systems integration, analytics, and managed operations. The scope of work, timelines, and deliverables will be mutually agreed upon before the commencement of any project.

2. Payment Terms

Payment for services will be made according to the schedule outlined in the project proposal. This may involve a recurring monthly retainer or project-based fees. All invoices are payable within 15 days of receipt. Failure to make timely payments may result in a halt of services and/or late fees.

3. Intellectual Property

Upon receipt of final payment for a specific project, the client will own the finished deliverables (e.g., ad copy, articles, reports). Netcracker Technology Emea Limited retains ownership of all proprietary strategies, methodologies, software, and tools used to provide the services. Any third-party tools or platforms used are subject to their own terms.

4. Project Timelines

Estimated project timelines and performance milestones will be provided in the project proposal. These are good-faith estimates and are not guaranteed, as marketing performance can be influenced by factors beyond our direct control, such as third-party platform constraints or external dependencies. Netcracker Technology Emea Limited will communicate progress and any potential delays to the client in a timely manner.

5. Limitation of Liability

While Netcracker Technology Emea Limited strives to provide the best possible results, we do not guarantee specific outcomes, rankings, or return on investment (ROI). Our total liability for any claim arising from our services is limited to the total amount paid by the client for those services in the preceding month. This serves as our primary legal disclaimer regarding service provision.

6. Termination

Either party may terminate the service agreement with a 30-day written notice. The client will be responsible for paying for all work completed up to the date of termination.